Insurance and tracking
All items are fully insured when shipped, with tracking information provided for each shipment.
All items are dispatched within 5 working days (NOT including shipping time) of the order being accepted.
FREE UK delivery
For UK customers, we offer free delivery.
For International delivery of your item, three options are available:
- Europe (3 - 5 days): £15
- Americas (5 - 7 days): £25
- Asia Pacific, Australia (5 - 7 days): £25
Please note that for international orders placed after midday on a Thursday, shipments can take up to 7 days longer.
We offer shipping to the following international destinations:
- Cayman Islands
- Czech Republic
- Holy See (Vatican City State)
- Hong Kong
- Marshall Islands
- Micronesia, Federated States of
- New Zealand
- Northern Mariana Islands
- Puerto Rico
- Saint Lucia
- San Marino
- South Africa
- South Korea
- United Arab Emirates
- United Kingdom
- United States
- Virgin Islands, U.S.
Please Note: most of our items are pre-loved, we don't accept return if a buyer changes their mind about a purchase. We highly suggest buyer check the item(s) pictures and description carefully before purchasing. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, we'll generally accept the return.
The customer is responsible for return shipping fees.
We accept returns within 14 days of the item(s) being received (as detailed by the tracking information).
To process a return:
- Contact us via email at email@example.com to request a return and state the reason you would like to return the item(s) to us. A member of our customer service team will be in touch.
- Print out the provided return label and attach to the box. Please note that items must be returned through our international courier partners. The return fee includes our comprehensive insurance cover, and is purely for the protection of our buyers.
- Dispatch the return at any Access/ Drop off Point within 3 working days of the label being issued (we will confirm the carrier when issuing the label via email).
- After we receive the item(s), 5 working days are required for all quality checks on the item, and up to a further 5-7 working days for the refund to be processed, depending on the processing time of your card issuer.
- On receipt, your return will be thoroughly checked by our sales and authentication teams. For the return to be accepted, all returned items should be sent in their original condition with security tags still attached. If this is not met, the item can be returned back to the buyer at the buyers' expense. Alternatively, the item can be sold once again through the Reluxe1st marketplace, on behalf of the buyer.